About Bag2Bag Hotels & Homes

Bag2Bag is the most innovative mobile and web platform in the online accommodation space. It provides hotels (hourly-stay, night-stay, multiple night stays), homestays, service apartments, resorts, and villas across India in 100+ cities and 10000+ properties at the most affordable prices. Bag2Bag not only provides accommodations for overnight stays but also emerging as a one-stop solution for all your lodging needs by providing the same hotel rooms on a pay-by-hour basis. We advocate fair pricing. Get flexible check-in and check-out timings and save huge with unbeatable prices. You can book hotels, resorts, homestays, and other luxurious accommodations throughout India by downloading the Bag2Bag iOS or Android application on your device as per your convenience. In addition to accommodation, you can book day outing experiences, F&B with accommodation, conference halls, meeting halls, banquet halls, wedding halls and some exciting hotel and tour packages for your special occasion as well.

Roles & Responsibilities:

• Customer Management: Addressing the queries of customers or partner hotels over call & email and providing the required support.
• Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth check-in experience for the customers.
• Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers.
• Relationship Management: Monitoring & analyzing the performance of partner hotels and managing healthy relationships with the partner hotels to maximize revenue from them.
• Support Services: Providing support in other functions as per the need such as onboarding the partner hotels to Bag2Bag Hotels & Homes platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth.

Required Skills & Abilities

• Excellent communication skills with a strong ability to empathize with people.
• Passion for operations and customer management.
• Have an eye for detail.
• Multi-tasking ability.
• Ability to calmly and quickly manage stressful situations.
• 2-3 years of experience.
• Candidates shall be available to work on shifts.
• Candidates should be fluent in English, Hindi and other regional languages.
• Professional from all the programs are eligible to apply. Preferable undergraduates from a BBA background with specialization in Travel & Hospitality.
• Offered CTC will be 2.0 to 2.5 LPA.