In no event will Bag2Bag be liable to any person for any direct, indirect, incidental, special, exemplary or consequential damages of an type whatsoever related to or arising from this website or any use of this website or of any website or resource linked to, referenced or accessed through this website. This exclusion and waiver of liability applies to all causes of action, whether based in contract, warranty, tort or any other legal theories.

Bag2Bag is a market place and provides an online platform to the end customers to book hotels, Homestays, Services Apartments, resorts and any other alternate accomodations. Since Bag2Bag in only the fecilitator to connect customers with service provider, Hence Bag2Bag does not guarantee the availability or quality of any services as it is listed by a Service Provider and the control lies with the service provider for listing and Managing of those services on Bag2Bag Platform.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Bag2Bag. Any discrepancy that may exist between the website pictures and actual settings of the hotel or Any discrepancy or mishappening / Misbehaving between the user and the hotel staff shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Bag2Bag will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

• Every room is deep cleaned and sanitized prior to each check-in and post each check-out as per guidelines of WHO.
• All furniture, including tables, sofas, beds and furnishings including curtains, pillows, and linens are cleaned and sanitized.
• All amenities and items in the rooms, cupboards and bathrooms are sanitized prior to check-in of guest. Fresh, sanitized toiletries are placed for each guest.
• Face masks and gloves can be made available to guests on request.

• Strict Staff training is being provided to all the hotel employees.
• Social Distancing norm is followed by all the staff at the hotel as per the guidelines
• All staff at the hotel is provided with the training on maintaining hand hygiene & Social distancing.
• Temperature check is done for all the staff in the hotel premises every day.
• Front-desk, Housekeeping and all the service staff to wear proper facemask and hand gloves all the time.

• Strict social distancing to be followed maintaining minimum distance of 6 feet and hygiene norms must be followed across the property.
• All guests are required to wear face masks in public areas.
• Guests must follow the government recommended practices for coughing and sneezing. Spitting is strictly prohibited on the premises and in the property vehicles, and is punishable by law.
• Temperature checks will be conducted every time a guest enters the property. Should the temperature be higher than 99 degrees, along with other symptoms, including but not limited to coughing, sneezing and shortness of breath, entry to the property will be denied and the guest will be assisted to visit the nearest hospital or healthcare facility.
• Most public area doors will be left open to avoid physical contact. Please do not touch or close the doors in public areas
• Certain areas including Gym, Swimming pool etc.  may be temporarily non-operational. Please do not use those areas where entry is restricted.
• Guests are requested to sanitize their mobile phones, credit cards, etc. with wipes/sanitizers placed in various locations across the property

The 11^th stay free amount will be equal to the average of last 10 base prices paid by the customer.

Customer will bear the cost difference If the 11the stay base price will be more than the average of last 10 paid base prices.

Customer will lose the cost difference if the 11the stay base price will be lesser than the average of last 10 paid base prices

Total sum of all discounts availed by customer from 1st to 10th booking will be deducted in Free 11th Stay Calculation.

11^th stay or any free stay will not be counted towards receiving the next free stay.

A maximum of 1 stay can be redeemed at once for free stay.

Customer will be responsible to pay full convenience fee and applicable taxes.

We request every customer to have a single account to claim free stay. Bag2Bag reserve the right to act in case of noticing a duplicate account.

Bag2Bag reserve the right to make changes in offer.

Example for free 11th stay (All prizes in INR and prices shown are just for calculation purposes)

If below are the base prices paid for 10 continuous stays

1st = 1100

2nd = 1000

3rd = 999

4th = 800

5th = 700

4th = 1200

7th = 1250

8th = 1000

9th = 950

10th = 899

Then the Average of above 10 base prices - Total Availed discount = 989.80 only will be considered against free 11th stay.        

 Any amount more than the base price of 989.80 for 11th stay will have to be paid by the customer.           

 Any amount less than the base price of 989.80 for 11th stay will be lost and cannot be retained in the customer's account.

Free 11th stay is applicable only on Hotel room’s base prices. Customers are responsible to pay for GST (as applicable) and Convenience fee (as applicable).

As per above example – If 11th stay base price is 989.80  = 990, then the customer will pay 0(zero) base price + GST (as applicable) + Convenience fee (as applicable).

The 21^st stay (one night) free amount will be equal to the average of last 20 nights base prices paid by the customer.

Customer will bear the cost difference If the 21^st stay (one night) base price will be more than the average of last 20 nights base prices paid by the customer.

Customer will lose the cost difference if the 21^st stay (one night) base price will be lesser than the average of last 20 nights base prices paid by the customer.

Total sum of all discounts availed by customer from 1st to 20th booking will be deducted in Free 21th Stay Calculation.

21^st stay or any free stay will not be counted towards receiving the next free stay.

A maximum of 1 stay (night) can be redeemed at once for free stay.

Customer will be responsible to pay full convenience fee and applicable taxes.

We request every customer to have a single account to claim free stay. Bag2Bag reserve the right to act in case of noticing a duplicate account.

Bag2Bag reserve the right to make changes in offer.

Example for free 21th stay (All prizes in INR and prices shown are just for calculation purposes)

If below are the base prices paid for 20 continuous stays

1st = 5000      11st = 9847

2nd = 4000      12nd = 7283

3rd = 6999      13rd = 9384

4th = 7999      14th = 3749

5th = 3999      15th = 9483

4th = 8999      14th = 7283

7th = 7590      17th = 9283

8th = 5040      18th = 7264

9th = 7390      19th = 8473

10th = 4837     20th = 9483

Then the Average of above 20 base prices - Total Availed discount = 7169.1 only will be considered against free 21th stay.        

 Any amount more than the base price of 7169.1 for 21th stay will have to be paid by the customer.           

 Any amount less than the base price of 7169.1 for 21th stay will be lost and cannot be retained in the customer's account.

Free 21th stay is applicable only on Hotel room’s base prices. Customers are responsible to pay for GST (as applicable) and Convenience fee (as applicable).

As per above example – If 21th stay base price is 7169.1  = 7169, then the customer will pay 0(zero) base price + GST (as applicable) + Convenience fee (as applicable).

• All Food & Beverages orders are based on prepaid payment only.
• No refund is applicable for food and beverages if the customer opts to cancel within 48 hours of check-in time. Please promptly be in touch with Bag2Bag customer support executives for cancellation before 48 hours of check-in time.
• 48-hour Pre check-in policy may not be applicable on certain properties.
• Food & Beverage orders may be entitled for 100% refunds if in any circumstances hotel partners are not able to fulfill the order as specified in the customer food voucher; however such refunds will be assessed on a case-to-case basis by Bag2Bag.
• All Food & Beverage orders will be fulfilled within 45 mins after guest check-in to the room or as specified by guest during the check-in.
• All refunds if applicable shall be credited back to the customer source account within 5-7 working days.
• In event of any damage or any unlawful activities the hotel has the right to cancel the F&B orders and in all such cases no refunds are applicable.
• All Food & Beverages orders are cancellable and 100% refundable if hotel partners are not able to provide check in to guests due to unavoidable and unforeseen circumstances.
• Bag2Bag will take fair decisions on refunds which shall be final and binding.
• If customer is requesting a modification in check-in time for the same date, then food & beverages order will be subject to availability. Bag2Bag will not take any responsibility for proper service in this case.
• If customer is requesting a modification in check-in time and check-in date, then food & beverages order will be subject to availability and on the timings of such information secured from the customer. Bag2Bag will not take any responsibility for proper service in this case.
• If stay and food and beverages are booked together then respective policies will be applicable
• Hotel/restaurants, who are providing the food on -site will be solely responsible for food hygiene and safety standards
• Some Hotels may not provide in-room service but in their in-house restaurants. Customers have the option to dine-in at in-house restaurants or collect the food themselves and consume in their rooms.
• Food images, brands in images and portions are only for demonstration purpose and can differ in actual.

• Location of the property shown on App / Web portal is approximate as provided by the property owners / Managers.
• The Distances shown on our web / App portal is aerial (Point to Point).
• *The Distance travelled by Walk or Vehicle may vary.

Most hotels allow ONE child to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for ONE Child under SIX years of age. However that will solely be on the discretion of hotels. some hotels will have existing bedding for additional children, and in some an extra bed is required. Some hotels will charge for this extra bed. In those cases where breakfast is included in the room price, breakfast may not be included for children when sharing a room with their parents. In such cases the hotel will charge for the child's breakfast directly.

Most hotels allow THREE Adult to stay in the room. However that will solely be on the discretion of hotels. Some hotels will limit occupancy of a room to TWO adults. Few hotels will have existing bedding for EXTRA ADULT, and in some cases extra bed is usually required. Some hotels will charge for this extra bed. In those cases where breakfast is included in the room price, breakfast may not be included for EXTRA ADULT. In such cases the hotel will charge for the EXTRA ADULT breakfast directly.

NOTE : Polices of Extra Adult or Child pertaining to Occupancy or extra cost and the details provided are on the sole discretion of the hotel/properties and Bag2Bag has no role to play into it.

Any modifications on the existing reservation can be done only once to future date if it is informed to support team 1 hour prior to the check-in time which will be subject to availability for Hourly & Overnight Stays.

• In case of Hourly Stay for all prepaid booking the property room is reserved for the entire duration of stay as per the slot chosen / Hourly Rooms booked, In case of late checkin the checkout time will remain the same as per the original duration and no modification will be allowed unless informed to Bag2Bag in advance before the check-in time.
• In Case of Hourly Stay for Pay Token Amount booking the property room is reserved for the entry duration of stay as per the slot chosen / Hourly Rooms booked. However hotel will wait for 45 mins from the checkin time for the booked hourly slots less then and equal to 3 hours and 59 mins for the checkin time for the hourly slots greater then 3 hours. In Case customer informs Bag2Bag in advance about delayed check-in then we can modify the timing which will depend on the availability at the property.
• For Overnight stays all prepaid booking the property room is reserved for the entire duration of stay.
• For Overnight stays in case of Pay Token Amount booking, the proeprty room is reserved for the enitre duration of stay, However hotel will wait for 2 Hours from the checkin time and no modification will be allowed unless informed to Bag2Bag in advance before the check-in time.

• Bag2Bag Offers 11th Stay free to all the customers who have succesfully completed 10 Hourly or Short Stays & 21st Stay Free for all customers who have succesfully completed 20 overnight stays, However 11th Stay & 21st stay cannot be merged as it is applicable on different set of accomodation types offered by Bag2Bag to End Customers. At the same time no additional coupon or discounts will be applicable for the customers eligible for 11th Free Stay in case of Short Stays or Hourly Stays or 21st free stay in case of Overnight Stays.
• Price matching coupon is applicable only for selected properties.

• First time user credit points will not expire.
• Insider : Credit Points earned during the booking will expire in 3 months of time if not used.
• Elite : Credit Points earned during the booking will expire in 6 months of time if not used.
• Premium : Credit Points earned during the booking will expire in 9 months of time if not used.
• True Believer : Credit Points earned during the booking will never expire.
• Paid Memberships (Premium & True Believer) are not transferrable in any circumstances in lieu of not using the memberships will expire as per the details mentioned in rewards page for the opted membership by the end customers.
• Paid Membership is non refundable in any circumstances.
• Although Bag2Bag will take utmost care in providing the best membership experience but will not be responsible for any loss that may happen to guest because of the change in membership policies.
• Free cancellation in premium and true believer is applicable only for selected properties.
• Paid membership will reset to a new subscribed level in case user is purchasing a new membership before expiry of old one. (Ex - If a user is on Premium level and purchase True believer before expiry of Premium then the membership will be upgraded to True Believer. Similarly, if member is on True believer and purchase Premium before expiry of True believer then membership will be downgraded to Premium)
• Repeat purchase of same level of membership is applicable but not refundable if purchased before expiry of first subscription.

• If Booking is made without registering on Bag2Bag platform them customers will not be entitled for some of applicable coupons & Free Stays. Booking Made as a guest User and as a registered user will not be merged and hence will not be counted collectively toward any discounts or free stays.
• Credit Points, Discount Coupons & Free Stays are sole proprietary of Bag2Bag and can be changed as required by Organizations.

• Terms & Conditions for small contribution toward Smile FOundation.
• The amount received as donation will be used for the specified charitable causes. Bag2Bag will donate the collected amount to Smile Foundation to help create a social impact in India.
• The contributions once made will not be refunded or cancelled.
• You voluntarily choose to contribute to the social cause and by proceeding to donate the money, you do so at your own risk and expressly waive all the claims, rights of action and/or remedies (under law or otherwise) that you may have against Bag2Bag arising out of or in connection with the contribution made.
• No certificate under section 80G of the Income Tax Act, 1961 will be issued to you.
• By proceeding to donate the money, you understand and confirm that this donation is not from any foreign source as defined under Foreign Contribution Regulation Act, 2010 and that you are a resident Indian.

• Bag2Bag offers a complete refund (After Deducting the transaction Fees charged by Payment Gateway Partner) of the payment for cancellations made 24 hours or more prior to check-in time and if a booking is canceled within 24 hours of the booking date/Check-in time then there will be no refunds. In case of no shows or not liking the service after availing them/ checking in, there will be no refunds. There will be no refund applicable if a booking is modified to future dates which originally was non refundable as per 24 hours or more prior to check-in time cancellation policy. *Though your booking is confirmed with the hotel still this cannot be treated as confirmed reservations until Bag2Bag double-check with the hotel to reconfirm and confirmed booking would depend on the availability of rooms. The refund amount would reflect in the same account that was used to make the payment at the time of the booking. The applicable refund amount will be credited to you within 7-10 working days. However, it may take an additional 3-14 working days to reflect in your account, depending on the processing time taken by your bank.

• The User expressly undertakes to provide Bag2Bag with correct and valid information while making use of the Website or App and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Bag2Bag.
• In case Bag2Bag discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Bag2Bag shall be entitled to take appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Bag2Bag shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.
• If any judicial, quasi-judicial, investigation agency, government authority approaches Bag2Bag to cancel any booking, Bag2Bag will cancel the same without approaching the concerned User whose booking has been cancelled.
The User shall not hold Bag2Bag responsible for any loss or damage arising out of measures taken by Bag2Bag for safeguarding its own interest and that of its genuine customers. This would also include Bag2Bag denying or cancelling any bookings on account of suspected fraud transactions.

• Bag2Bag at its sole discretion reserves the right to not accept any booking without assigning any reason thereof in case any policy violation or suspect abnormality. Bag2Bag will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
• The User shall not write or send any content to Bag2Bag which is, or communicate with Bag2Bag using language or content which is: abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable; contrary to any applicable law; violates third parties' intellectual property rights; a spam; or in breach of any other part of these terms and conditions of use. If the User violates any of the aforesaid terms, Bag2Bag shall be at liberty to take appropriate legal action against the User.

• User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Bag2Bag with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Bag2Bag and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Bag2Bag.

• The hotel booking voucher which Bag2Bag issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Bag2Bag be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Bag2Bag in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Bag2Bag (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.
• Hotels reserves the sole right of admission and Bag2Bag has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Bag2Bag will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Bag2Bag. No refund would be applicable in case the hotel denies check-in under such circumstances.

• The User would be liable in case of any damage(s) to the goods caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Bag2Bag would not, in any way, intervene in the same.
• The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in. For Indian Nationals Aadhar Card, Driving License, Voter ID Card, and Passport is valid identity proof it is to be noted that PAN card is not acceptable as an valid identity/Address proof, For Foreign Nationals Passport is the only valid Identity/address proof along with the copy of visa.

• The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.
• Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Bag2Bag will have no control over waiving the same.

• Bag2Bag's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.
• Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.
• If you are ever asked for any of the aforesaid information, please report it immediately on care@bag2bag.in

• Bag2Bag strongly believes in resolving the issues raised by the User(s). In the event if user feels that their concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation.
• In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under

• Name: Mr. Anurag Tiwari
• Email ID: care@bag2bag.in
• Address : #677, 1st Floor, Suite No. 326, 27th Main, 13th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102

AI results are not always accurate as it depends on the amount of data available in the system, learning period etc. Please double check the results to make sure you are exploring and booking the correct city, area, locality and property. For detailed understanding, please read https://ai.google.dev/terms