Best place for a family stay.. Safety precautions are highly maintained..

Best place for a family stay.. Safety precautions are highly maintained..

Best place and excellent accommodation.

One of the worst decisions was to book a weekend getaway at Our Native Village Eco Resort by Niraamaya. My wife and I had made a booking at this resort but fell sick the 36 hrs before the trip. We wrote and called them asking if the booking could be refunded, they said it's not possible because it's a weekend, it's their prime slot and many others would have been denied of this room. This was untrue, I then pointed out that there were still rooms available. Then they said "industry has been the worst hit of all for the last two years due to the pandemic...". Which is understandable. So I asked if it could be rescheduled instead of cancelled. I said I'm fine with any day, even a non-peak weekday. They flatly refused. They write and advertise like they are "in touch with nature" and "homely" but behave like a soulless corporate. Given that we are still in the pandemic and any of us can fall sick anytime, I recommend not wasting your money here. Book here as a last resort on the day of travel, cause the rooms are always available. Inhumane and money minded!

We had booked there hotel, cancelled the reservation, They are not refunding, our money back, from three months they are initiating amount, earlier we had given international account they count initiate, while taking money it was easy for them, to refund they are giving reasons later we gave our indian account details again sanme problem not refunding our amount, very worst ,customer support, especially that Abhilash who keeps telling will process, Again one more person Nikhil, he is also same, now Noorudin is dng same , We have to struggle and suffer to get back our own money ,