The staff at booking, room service, all the restaurant employees, watchman gave their service in good smile. In our first visit/stay at this Surabhi International, made us to feel a home away from home.

Had a breakfast combo today morning at Surabhi restaurant. After seeing a flex banner outside the hotel.. Very worst breakfast combo I had... They mentioned ₹99. One இட்லி, very less quantity of pongal.. Dosai with atmost small size.. Keera bonda which prepared on which day nu doubt. I asked for coffee or tea. They said I ll charged extra... Very worst thing ever I faced in vellore... Pls don't cheat people by displaying banner like this...

Complementary breakfast no spread is available. But the food are costliest while compare to your competitors. Room quality very poor. On my stay in this hotel water dropping in outside of the room they kept bucket in front of the room. If I need to tell about your room stay experience. I can write any essay ... On sentence ' worst hotel I ever seen'..

It was a wonderful experience. Rooms were clean . The complimentary breakfast spread was superb ranging from South Indian , North Indian to English breakfast. The service of the staff was really very good . Food taste was awesome. Location is good too .

Reasons why **NOT** to Choose Surabhi as Your Function Hall: We held our engagement function in Surabhi hall this year. The function hall did not have proper AC circulation (although they claim to have AC and extra air coolers), and everyone, including the bride and groom, was sweating profusely, which spoiled the whole mood. There was no proper soft music in the background, despite having speakers. No mangala vathiyam was played, which they said was included in the package and would be played during the event. On the event day morning, we were given 6 complimentary breakfasts since we booked 3 rooms the prior day. There were also other guests who arrived in the morning for whom we requested the usual 99rs thali, but they denied and insisted on only offering the 300rs buffet package. After a lot of struggle, we managed to get only 10 no's 99rs thalis, and for the others, we had to pay for the 300rs thali. The rooms we booked were supposed to be AC rooms, but there was no air conditioning. Even after multiple calls to the reception and housekeeping, nothing changed. The prices were excessively high, and the quality was not at all worthy of the amount we paid. After the event, we ordered fresh orange juice, but it was extremely bitter. When we asked them, they said they made it fresh and didn't know why it was bitter. Welcome drinks were part of the menu but ran out when only half of the guests arrived. •Food ran out when half of the guests had eaten. They charged 500 rs for every extra person who came above the numbers we gave, even though those persons did not get everything. They said the food was finished, and we had to wait. After waiting, we received cold food, which didn't seem freshly prepared. •The number of thamboolam + kids and the count of food leaves they claimed were of extreme range difference. •Nobody there seemed to have any idea what they were doing. • The service boys who served food were scattered here and there, and not everyone received everything. •The function hall's capacity they claim is 250 floating capacity, but only around 170 seats were available, and half of them were placed behind the stage, where no one could see what was happening. • We spent a whopping amount and never negotiated, still there was not a single thing to be happy about. We were trying so hard to ensure smooth flow as we were the bride's side of the family. • So never have surabhi as your option while selecting your event venue. There could be 1 or 2 mishaps which is very natural.. But everything was just terrible . And the attitude of some persons actually made us go crazy. But you know.. Being the girl's side we need to keep our cool. We wish there is an option to put negative rating. Sadly google doesn't have one. To surabhi management : Your heartfelt sorry today for this review is not gonna change anything we faced that day and the image it created in front of our new family members and friends. You people lost a customer for life.