Very disappointing experience. The service is extremely poor and staff behave very rudely. They don’t listen to guests at all and just do whatever they want. Even after complaining to the owner, no action was taken. Highly unprofessional management. I would not recommend staying here. I would like to appreciate Anil from your hotel staff. He is very active and attends to requests immediately whenever asked. His behavior is polite, and he treats guests with great respect. I strongly recommend having more staff members like Anil. His service truly enhances the guest experience. If I were to rate Anil, I would definitely give him a 5/5 for his excellent service and professionalism

I had a wonderful stay at Basotel Indore. The rooms were clean, comfortable, and well-maintained. The entire property was neat and hygienic, and the staff was friendly, polite, and always ready to help. If you're planning to visit Indore, I highly recommend staying at Basotel Indore. Thank you to the entire team for the excellent hospitality and making my stay so comfortable!

Location : Very good. Very near to AB road. Just adjacent to a mall. It has 2more hotels in the same line. Has Utsah restuarant just at the backside. The rooms are not sound proof and since hotel was near to a busy road, it was way too noisy. + being the room at the top floor, the outside noise of workers working in the kitchen were clearly heard. Rooms: We booked premium room with bathtub, a day before our checkin we enquired the property, they mentioned they have booked standard twin bed sharing room for us because they overbooked at their side. We reached out to Agoda for resolution, they connected with the hotel and told that they will refund us the difference. However when we reached the hotel, the standard twin room had dirty bedsheets and we had a very unpleasant feeling there. We told the receptionist if they can request for a change of bedsheets to that the girl at the counter mentioned they will do it in the evening. Our whole mood was ruined that where are we staying. Later in the evening when Satish ji came, we asked him for the refund to which he offered us a different room with the same size except the Bathtub. I must say Satish ji treated us well and made sure we are satisfied with the new room which we were. Thanks to him that we had a pleasant stay. Breakfast: They have 3 options of food which are good in taste. The restaurant sitting is in the open. Items were freshly made and was good. Good service. At the time of checkout, we were asked to wait. After 15-20mins of wait when we enquired again if the checkout is done, then the receptionist went to clear and check the room. So the checkout process was not smooth for us. Overall it was a okay stay for us, thanks to Satish ji. Had the same resolution being provided to us by the receptionist at the start, we would have a wonderful stay. 👍 Suggestion: please avoid over booking. We tried to reach out to you on Agoda chat as well from many days, but no one responded there. Had the chat being checked, we would have known that the room is downgraded. Attaching pics of twin sharing and then the upgraded room.

I would like to appreciate Supervisor Shubham for the excellent hospitality and professional service provided throughout the stay. The guest has been staying at the hotel for more than 97 days, and Shubham has consistently ensured that every requirement was handled with great care and attention. He maintains a friendly attitude, responds quickly to requests, and makes the guest feel comfortable and valued at all times. His dedication, polite communication, and commitment to guest satisfaction truly reflect the high standards of the hotel. Thank you, Shubham, for your outstanding support and for making the long stay a pleasant and memorable experience.

Great Experience and Hospitality Excellent Service by Aniket Overall pretty satisfied and will recommend everyone a must visit hotel at 78 great location Good Cooperation By Manager Shubham Overall excellent