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4.2

Superb

Google Ratings

3201 Google Reviews

Gautam Mehta

Rated 1/5 on 06 Dec 2023

Unsatisfactory Hotel Stay Experience Unfortunately, our experience was far from satisfactory, and I feel compelled to bring certain issues to your attention. Firstly, the service we received during our stay was below par. We encountered several instances where our requests were not handled promptly, and the overall responsiveness of the staff left much to be desired. Moreover, the room provided was not only substandard but also remarkably small, making our stay uncomfortable and cramped. We had anticipated a more spacious and pleasant accommodation, especially considering the amount paid for the reservation. In addition to the physical aspects of our stay, I must highlight the discourteous behavior exhibited by the booking personnel. Dealing with them was an unpleasant experience, and their rudeness was both unexpected and unwarranted. Hope you take note of the same and try to atleast check the booking details and allocate the room accordingly. Booking lady is least concerned and not at all interested. Overall, the combination of poor service, inadequate room conditions, and the discourteous behavior of your booking team has left us thoroughly dissatisfied. We believe that the experience did not align with the value we expected for the money paid. I urge you to investigate these issues and take appropriate measures to ensure that future guests do not encounter similar problems. Constructive feedback is crucial for improvement, and I hope this review serves as an opportunity for your hotel to address the mentioned concerns.

Vaibhaw Poddar

Rated 3/5 on 22 Oct 2023

The property is showing signs of age. Needs an uplift soon. Room was decent and everything was working. The lake view was okay. Overall no complaints from the room and location. The breakfast was less than adequate and we asked to remove breakfast from the rest of our stay they didn't have any provision for that. The service is slow and the staff seem to have an attitude. Used cutlery spent the whole 8 to 10 hours outside other rooms. Overall if you need a nice clean room to stay with great location and are not expecting to use any service from the hotel I would recommend it.

Puneet Gupta

Rated 3/5 on 04 Dec 2023

The hotel is more concerned if booking is done from them directly. If not, they’ll simply say to your face bluntly that if you would have booked from us directly, we could have think something (for any request placed). When something is said about restaurant, their reply is that it is outsourced and can’t do anything. Other than that rooms and food were ok, location is good. Service is poor as they serve food without cutlery and you have call 2-3 times to get all things in place to eat food.

Suchitra Deo

Rated 2/5 on 18 Nov 2023

Complete disregard to guest requests We stayed at this hotel over the weekend when they have a nightly concert. The concert runs from 7:30 to 10:30. It was extremely loud and disturbing to the guests who wanted to go to bed early for whatever reason. The band was not even that great. Concerts that are outdoor should follow decency of time and loudness, otherwise it needs to be indoor. The requests to reduce the volume were completely ignored by the reception. It was both days of our stay. The pleasant experience of good rooms and food were ruined by this ear piercing and horrible concert torture.

Kajal Bagal

Rated 1/5 on 25 Nov 2023

Not worth for the amount we had spent. It is a small property( do not go with the images on MMT or any other app). Rooms do not have charging points besides bed. They are down the mirror or behind TV points. You need to sit on the Floor and charge your phone. We also asked if they could provide us an extension, for which they refused.We booked a room with Bathtub. Bathtub is so small which could hardly occupie one Adult. It has restaurant within the property.Music played in that restaurant was very loud and Disturbing.One who needs to go to bed early, it ll be difficult for them. Overall it was not worth.

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