1. The primary guest must be at least 18 years of age to be able to check into the hotel. There will be No refund if cancelled any time before check-in time as this proeprty does not allow cancellation of booking after the booking is made. Booking once made there will be no modification allowed for the check-in dat or check-in time. Also, There Will be No refund in case of no-show. This property allows checkin only at or after 10 AM IST and checkout before 5 PM IST on the same day. Every extra hour utilized post 5 pm will be charged at 25% of the booking value per hour subject to room availability where customer would need to check with the hotel directly if extension of booking is possible after 5:00 PM with Bag2Bag having no role either in the extension of booking or charges incurred by the hotel.
2. Early Check in or Late check out is subject to availability at the hotel.
3. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhaar Card, Driving License, Voter ID Card, and Passport (Pan is not accepted as valid ID). Without Original copy of valid ID the guest will not be allowed to check-in.
4. Stay of 1 child up to 5 years of age is complementary without the use of extra mattress.
5. Breakfast charges may be applicable for the child.
6. Extra mattress is provided for triple occupancy bookings.
7. Pets are not allowed in the hotel premises.
8. Should any action by a guest be deemed inappropriate by the hotel, the hotel reserves the right to take action against the guest.
9. Certain destinations may have different policies for specific times during the year.
10. Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
11. The guest is required to follow the hotel policies for No Smoking Policy or dress code for pool or party.
12. Hotel reserves the right to cancel the booking in case of no response from the customer.
13. Certain policies are booking specific and are informed to the customer while making the booking. However, each hotel has its own set of specific regulations, it is advisable to check the hotel website or check with the reception for their policies.