Book The Citiotel In Shivaji Nagar, Pune

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3.8

Classy

Google Ratings

1102 Reviews

Bharat Suryavanshi

Rated 1/5 on 12 Jan 2023

Rooms are not clean, they stink. The washrooms are okay not so good but manageable. The restaurant on ground floor known as “Kwality” is pathetic. I went there with my family, we sat in the family section and ordered food. When the food came there were all flies and cockroaches everywhere on the table appeared out of no where. They have not maintained the family section. The insects tend to come from unhygienic tables and furniture which is not cleaned property. The management is poor, they are casual about this, when we shouted to call the manager about this they were very casual like nothing happened. And lastly, they had the audacity to give us the food bill when we had not eaten.

Not Now

Rated 5/5 on 26 Mar 2023

After reading all reviews I hesitated to book room but when I stayed there I found and experienced everything ok. Check in was hassle free with any extra cost Staff was polite, guest policy was extremely couple friendly, room and bathroom was well maintained neat and clean, hot water was available round the clock. There was disturbance, no noise at all. All premium liquor brands were available but they charged rupees 200 more than MRP.

Aditya Kumar

Rated 1/5 on 22 Jun 2023

King size bed was actually 2 mattress and it was very uncomfortable. There were little cocroches all over the room and bathroom. They have mini fridge but that was not in use. They don't offer you water in the rooms too.

Swastik Bhanawat

Rated 1/5 on 15 May 2023

Just wanted to share my experience so any other customer doesn’t feel same. 1. Seems like a habit to charge extra money from customers basis hotel availability. 2. Room doesn’t have basic amenities like water was questioned if I need paid water or free 3. Had cockroaches all around room 4. Dirty towel was given 5. Bed sheets were bad as well 6. Stains all across rooms Thanks but wouldn’t recommend this hotel to anyone

Saurabh Chavare

Rated 1/5 on 28 Sep 2023

"I was in the reception for more than 5 hours, and during this time, I noticed that the cleanliness of the hotel was far from satisfactory. I even spotted a mouse, and there were an abundance of mosquitoes. Moreover, the reception staff was incredibly rude. To top it off, I observed water leakage issues in the hotel. Despite all of us being adult male guests, the hotel still refused to allow visitors, even for a brief 5-10 minute visit. This policy felt unnecessarily strict and rigid. The staff's unwelcoming attitude, cleanliness problems, and water leakage issues made our stay extremely disappointing. I wouldn't recommend staying here."

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The Citiotel, Pune