I recently stayed at this hotel and unfortunately, my experience was marred by poor customer service, particularly regarding an issue with the charges on my credit card. Upon noticing that a charge had been blocked on my card, I informed Mr. Wasi, the staff member handling my check-in, that I would be happy to sign the credit card slip once I had received clarity on the charges. Instead of offering any assistance or flexibility, Mr. Wasi refused to allow me to proceed with my check-in unless I signed the slip immediately, despite the fact that the money was already blocked on my card. His response was not only dismissive but also unprofessional, leaving me feeling as though my concerns were not being taken seriously. As a guest, I expected a more understanding and accommodating approach, especially when dealing with financial matters. The lack of empathy and flexibility demonstrated by Mr. Wasi was deeply disappointing and not what I would expect from an establishment of this caliber. Also after checking I can able to find lot of dust and hair in the room which clearly shows what type of hotel it is. I hope the management takes this feedback seriously and addresses the customer service issues with their staff to ensure future guests are treated with more respect and professionalism. I would be hesitant to return given the way this situation was handled.

I’ve stayed at Svenska Design Hotels in Electronic City twice, and both stays were pleasant. The suite room was comfortable, providing a relaxing experience. The shower in the other room I stayed earlier was broken, looked like wear and tear. Might need a round of maintenance. Would be nice if you could leave a room slippers and enough towels and toiletries.

While the check-in process was already challenging, the checkout experience was far worse and left me extremely dissatisfied. During checkout, I was charged for various services that I did not use, such as cab charges, even though I only stayed in the room and did not avail of any transportation services. I requested that the invoice reflect only the room tariff, as per my booking voucher. However, the front desk staff informed me that it was not possible due to the way the system was designed. After some discussion, they promised to send me a revised invoice via email by 11 AM after consulting with their corporate office in Mumbai. It has now been two days, and despite multiple follow-ups, I have not received any response or the revised invoice. I don’t how to get the revised invoice itself During my stay and time of checkout, I asked the front desk to arrange a meeting with Mr. Santhosh (the manager), but this request was never fulfilled. I was told that Mr. Santhosh would be available after 11 AM during checkout, but I did not see him at any point. It seemed that there was no intention to allow guests to meet with him, as other guests were also inquiring about him and had similar complaints. This lack of communication and accountability was extremely frustrating. I found the front desk staff, including a lady who was handling my checkout and Mr. Washi to be unhelpful and dismissive. They were not willing to address my concerns or offer any solutions, and it appeared that they were unwilling to escalate the issue to someone who could resolve it. Given these issues, I feel that I have not received the level of service that was expected, and I am very disappointed with the handling of my concerns. I request other guest also to boycott this kind of hotels.

Its a 2 star hotel and hence i give 2 star. Pros: Location and the design, cleanliness Cons: Poor service , staffs were not that efficient and polite in their way of handling customer. Keys were not working properly need to insert the key card many time to get the door opened and to power up using the key was pathetic multiple time the keys become lose and power is off. Generator was not that quick to restore the power. been in the room without power for almost 5 minutes. To bring to notice of all, they charge additionally 11.8% as service tax in addition to 12% GST and for godsake don;t know why they charge this without giving any basic services. Customer have every right to deny and paying this service charges if he is not satisfactory. They have forced to pay the service charges and said that was their policy. This is like you are going to restaurant and they are charging you to pay the TIPS as mandatory without giving you the food ontime and quality.

Had a horrible experience. If there was a minus rating, that would suit this cheap hotel best. Rude behaviour from staff. Pathetic maintenance. Extremely poor customer service. Door keys don’t work. You need to insert keys a minimum of 10-15 times and wait for the door to open. No fan. AC did not work, I was sweating. And on requesting a different room, the receptionist yelled at me. Phone not working. AC not working. No mirror in the room. No window no ventilation. I was suffocating. I ordered one tea, they charged 375 for that. They are just duping customers. The stay was really unpleasant. It doesn’t justify the pictures posted online. Dark place with no lights, full of negativity. Go to OYO, that is far better than this hotel.