Muza Hotel New Amber Palace In Duncan Road, Mumbai

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3.3

Good

Google Ratings

528 Reviews

Akshay Bairathi

Rated 1/5 on 04 Sep 2023

I had a pathetic experience staying here. We were allotted a room and we checked in. Firstly, it was very very small as what is described on the website. Then, washroom's sewer was leaking as water was flowing out of it. Upon complaining, we were firstly told that all rooms are sold out and hotel is fully booked but upon arguing for few minutes they gave us another room just to add to our agony. Upon waking up in the morning, we found that, from some unknown source, water is flowing out in the room itself this time. We immediately packed our bags and checked out. We again complained to the person at reception, but he was least bothered. If you are reading this review, I urge you please look for something else and never book this property. God save us from these people and experiences.

Tushar Kamble

Rated 3/5 on 14 Nov 2023

"Stayed at this hotel in Mumbai and had a fantastic experience! The staff was incredibly welcoming and attentive, ensuring a comfortable stay. The rooms were clean, well-maintained, and offered a great view of the city. The hotel's location is convenient, with easy access to popular attractions. The on-site dining exceeded expectations, offering a variety of delicious dishes. Overall, a memorable stay with excellent service. Highly recommend!"

Onkar Gund

Rated 5/5 on 03 Jul 2023

The hotel's location was convenient, with easy access to nearby restaurants. The complimentary breakfast buffet was delicious, offering a wide variety of options to suit different tastes. Overall, I highly recommend this hotel for both business and leisure travelers.

Sri Hari

Rated 5/5 on 25 Jul 2023

Out siders not allowed & all floors Survelince by Cc cameras.. Dnt worry about thefting valuables and safety. Rooms are compact. Breakfast also good and at walkable distance lot of hotels avaliable Better to avoid front Rooms. Outside noise distrubing some times, but not a issue for this price range. 100% recommending & visit again !

Martin

Rated 1/5 on 15 Jul 2023

Room had stains on the walls, inside the shower a water was leaking from the ceiling. It was loud and there was noise till 1 am. Next day i got woken up by staff playing music loudly in front of my room. I paid for 3 nights but only stayed for 1 night. They did gove me my money back. Avoid.