I have never felt compelled to write a review about a hotel, and I’ve stayed in thousands, but this is a standout hotel in a sea of quite frankly horrific offerings at this level and price in the major cities in India. The last time I was this impressed by a hotel for going far beyond expectations I was staying in a Hyatt. Whilst it’s not quite to Hyatt standard, it is incredibly clean, futuristic (with electronic room cleaning requests, which I like) and extremely spacious, with a comfortable bed and good mood lighting in the room (a complete oversight in India usually). If they keep to the same price point they will have many admirers.

There are definitely some good aspects of this hotel. The price represented good value vis-a-vis the quality of the room. It wasn’t luxurious by any means, but the room was clean, the linens were decent quality and in decent shape, and everything in the room worked as intended (although the hot water took about 15 minutes to turn on, something which wasn’t mentioned by the staff). But there were two big issues that would prevent me from staying here again. The first issue, as mentioned by others, is the horrible wifi situation. Easily the slowest WiFi I’ve experienced since the days of dial up modems 20+ years ago. The WiFi also disconnected frequently, which made working and using your phone impossible. Couple that with needing an Indian phone number to use it without a workaround from the staff makes this a tough sell. The other big issue was the staff situation. While some were quite helpful, others were either very inexperienced, very apathetic, or spoke little English. It was hit or miss. The reason for all of this is the fact that this hotel uses a “virtual receptionist” when you check in. I kid you not. You stand in front of a TV screen and talk to someone on zoom. It is so impersonal and makes fixing issues with payment, internet access, etc. extremely frustrating. The employees at the hotel aren’t trained receptionists, so if you want that service you need to get on a zoom call. A terrible idea when it comes to an industry that is literally called the “hospitality” industry. If you are Indian and/or have an Indian phone number, you don’t care about working WiFi, and you don’t anticipate needing to (or wanting to) talk to an employee who speaks good English, I could see this being a great option. But for the aforementioned reasons, I wouldn’t stay here again and wouldn’t recommend it to tourists who aren’t from India.

The hotel is suitable for a long stay, but they need to address their serious internet issues. The TV frequently disconnects from the internet, which is quite inconvenient. Additionally, their spray taps leak consistently. I stayed in two different rooms, and both had this problem, forcing me to turn off the tap to keep the bathroom floor dry. It's also worth noting that they only have one standard room equipped with a fridge.

This place is great and convenient to stay in the heart of the city. I would say, parking our car is the only concern as the property doesn’t have parking facility except 3 car at a time. Apart that everything else is outstanding. I had the pleasure of being served by Prahlad and Samal during my stay, and I must say, they were exceptional in their hospitality. Their attentiveness to our needs was remarkable, ensuring we had everything required at all times. The cleanliness of the Olive Le Opera hotel was outstanding, a testament to their hard work and dedication. I truly believe they deserve recognition for providing the best housekeeping service I have experienced in Bengaluru. Their commitment to guest satisfaction significantly enhanced our stay, making it memorable and enjoyable. Thank you, Samal and Prahlad!

My decision to stay at Olive Le Opera by Embassy Group was made in the spur of the moment, and I know it was the best one. All the staff were exceptional, helpful and very courteous and made me feel safe. It was clean and well located and had a luxury feel. At no point did I feel that this venue was not worth it. The amenities, the service, the location, the feel, made it all worthwhile. I truly appreciate the brand and what they stand for. Even the check in was remote and comfortable, without much hassle. It’s safe to say for the first time ever, I enjoyed my check in process at a hotel. They were quick to send extra water bottles and tea sachets to my room without any wait time. They are more efficient than most bigger 5-star hotels. There were a few shortcomings - There was no tissue paper in the toilet despite requesting it several times. There could have been an umbrella service provided by the hotel to the guests staying there upon pick up and drop off from the car right in front of the hotel, as it was monsoon season. But keeping these reasons apart, I would stay at Olive Le Opera by Embassy Group again!