Check In Rules : This property provides checkin anytime from 05:00 AM to 11:00 PM
About Property
Hotel white palace and resort is located in new alipore, kolkata, west bengal., Property is offering free breakfast, as well as air conditioning and kitchen.
Hotel-White-Palace-And-Resort
Hotel White Palace And Resort is located in New Alipore, Kolkata, West Bengal.
Property is offering free breakfast, as well as air conditioning and kitchen.
This modest hotel in a residential area is a 16-minute walk from New Alipur Calcutta train station, and 4 km from both the National Library and the Kolkata Zoo. Simple rooms with decorative accent walls feature Wi-Fi, flat-screen TVs and air conditioning, as well as en suite wet rooms. Amenities include a garden and a low-key lounge. Continental breakfast, lunch and dinner are available, as is parking. There's also a backup generator.
4 km from both the National Library and the Kolkata Zoo.
Simple rooms with decorative accent walls feature Wi-Fi, flat-screen TVs and air conditioning, as well as en suite wet rooms.
Continental breakfast, lunch and dinner are available, as is parking.
The accommodation offers a 24-house front dest, Room service, Full-service laundry, Child-friendly.
This modest hotel in a residential area is a 16-minute walk from New Alipur Calcutta train station,
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Amenities
Wi-fi
Airport Cab Service
Non-smoking Rooms
Daily Housekeeping
Laundry Service
Massage
Concierge
Luggage Storage
Tour Assistance
24hr Reception
Safety Deposit Box
Cab On Call
Air Conditioning
Elevator
Non-smoking Rooms
Daily Newspaper
Room Service.
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Faqs
Where Is This Property Located?
Complete address of property is plot no. 146f, beside kailash garden, road, opposite, buroshibtalla, new alipore, kolkata, west bengal 700053
What Are The Payment Methods?
Pay at Hotel and Pay Online. For Pay at Hotel – Small amount needs to be paid at time of making booking and rest at the Hotel.For Pay online – Complete amount need to be paid online at time of making booking. In both cases the customer ends up paying the same amount.
Is This A Couple Friendly Property?
Yes.The property is Couple Friendly.
Are Unmarried Couples Allowed?
Yes.The property welcome unmarried couples.
Is Local Id Accepted At This Property?
Yes.Local ID is Accepted at this property.
How Many Hours Of Stay Can Be Booked At This Property?
Customers can book 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 24 hours of stay with Next day checkout
What Are Possible Check-in Times At This Property?
Customers can check in anytime from 5 AM to 11 PM.This Property has Next day checkout available
What Are Possible Check-in Times At This Property?
Only 2 adult guests are allowed per room. Child below 5 years of age stays for free.
How Can I Get The Contact Number Of This Property?
You generally don’t need to call property for confirmation but in case you need any information please call Bag2Bag customer support only after making a booking.
What Are The Id Proof And Address Proof Requirements At This Property?
All adult customers need to show original ID proof at the time of check in to property. Example ID Proof– Aadhar or Voter ID or Driving License or PAN. Example Address Proof– Aadhar or Voter ID or Driving License. PAN is not a valid address proof. For Non-Indian nationals – Original Passport and VISA is mandatory.
What Is The Refund Policy And Cancellation Policy At This Property?
You can get a complete refund before 24 hours of check in time. No refund will be applicable within 24 hours from check in time or after check in time is passed.
Property Rules
The primary guest must be at least 18 years of age to be able to check into the hotel.
Early Check in or Late check out is subject to availability at the hotel.
It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhar Card, Driving License, Voter ID Card, and Passport (Pan is not accepted as valid ID). Without Original copy of valid ID the guest will not be allowed to check-in.
Stay of 1 child up to 5 years of age is complementary without the use of extra mattress.
Breakfast charges may be applicable for the child.
Extra mattress is provided for triple occupancy bookings.
Pets are not allowed in the hotel premises.
Should any action by a guest be deemed inappropriate by the hotel, the hotel reserves the right to take action against the guest.
Certain destinations may have different policies for specific times during the year.
Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
The guest is required to follow the hotel policies for No Smoking Policy or dress code for pool or party.
Hotel reserves the right to cancel the booking in case of no response from the customer.
Certain policies are booking specific and are informed to the customer while making the booking. However, each hotel has its own set of specific regulations, it is advisable to check the hotel website or check with the reception for their policies.
Reviews
3.7
Classy
Google Ratings
264 Google Reviews
Guitar Eternity
Rated 1/5 on 20 Oct 2023
Probably the worst staff behavior ever encountered in my life. Booked this hotel for family function, had already paid half the price as booking amount, on the day my guests arrived, none of the rooms were cleaned and ready for handover.. Worst when I complained about it at the reception the guy had the audacity to ask me to pay full amount of booking before they can clean and hand over the rooms. My guests had to spend the entire night in those filthy rooms and use those equally dirty toilets. It was only when we started to move out the next day, they cleaned the rooms and pleaded us to stay. Wouldn't pay even 100₹ for the rooms. If you are booking this hotel it's your own funeral.
Shashisuprabhat Rss 106
Rated 3/5 on 19 Jul 2023
I went there for exam. This hotel 🏨 is good but here some problem 😔 that this is is afflicted by Oyo and when you book online room in low price but when you came here to check-in they say to cancel ❌ the online booking and charges to you twice of online booking price. You have to wait for 2-3 hour there and you get disappointed 😞.
Atlast you have to book offline from their counter and check-in the room.
Room was good. They give you water 💦 bottle for drinking water. You have personal washroom. In room you find everything that need for a person in living a room.
After check-in they behave good 👍. They always ask to you your problem and you need.
Tanusri Roy
Rated 1/5 on 17 Dec 2022
Very very bad service that even can't imagine, there was no arrangement of drinking water for customer, after repeated calls they just provide a one litre (1ltr) bottle of drinking water, and after that you have to buy, and a 1lit bottle they charge it for 30 rs. The room service was too poor. The surroundings are very dirty. I booked it from Oyo for just 599/- (which it actually deserves) but after reaching there (unfortunately we reached there around 9p.m. at night) they are showing that our payment of rs 1250 is due and I had to pay at that moment,after that we noticed that bar facility was added with the amount and said that bar facility is included with there charges, and and we didn't noticed or get any bar facility (btw we didn't require it ). The geyser was not working, the bathroom was very dirt, flash of pane was not working properly.very much unsatisfied with hotel service and Oyo service. My suggestion for everyone is not to book this hotel at any cost. Full waste of money.
Manwar Hoque
Rated 1/5 on 25 Oct 2023
The worse hotel i hve visited in my life.. They cancelled booking when i arrived at their doorstep by saying that they have no rooms left..they totally harass the customer.. Never recommend to visit
Mohana Basu
Rated 1/5 on 29 Dec 2022
Terrible experience hosting my wedding here. Giving it one star because zero is not an option. Can not even begin to explain what a nightmare these guys turned my special day into. To begin with, the property consists of One big lawn, two small lawns and a hotel. While booking, all of this was being managed by one guy (Yash). However, the hotel part has been leased out to a lady and her son, who do not know the basics of client service.
The rooms are not secure -- most of the keys work as master keys, so most of the rooms will open with whatever key the hotel hands you.
Sheets/towels are not clean, they were stingy with toiletries. We did not get most of the rooms we had booked on time (Despite being promised), the hotel staff had to be called multiple times for the smallest of help. The hotel started demanding full payment two days before check in, which we refused. We had already paid the advance they had asked for while booking.
A lot of this we would have been willing to overlook, since we got the rooms for 1600 each, which we initially thought was a good deal, but what followed made even that look like a high price.
On the afternoon of my wedding, 20 of the hotel staff start eating from our caterers. Our wedding party for that afternoon was just 40. Nobody from the hotel management had asked us for doing so, and we did not account for 20 extra place. On being asked who these people were (since we had not even seen this staff for over 24 hours) the staff insulted our guests and nearly started a physical scuffle. The management also began to insult us, as if it they were the grooms side and we had refused them food.
Throughout the rest of the wedding they continued to throw veiled insults at us, about being 'bad bengalis'. Had to remind them that we had booked them for a service, we were their guests, and we were not hosting a charity event.
The scuffle ensued till next morning where we were harassed into changing the rooms we had booked -- so during my Vidai, my guests were struggling to move all the wedding related luggage -- gifts, puja items, all the guest's luggage etc to the topmost floor that does not have a lift. They made us do this by saying that they had other bookings. We realised much later that they had no other bookings and this was done only to harass us.
The original White Palace google listing is called White Palace Hotel & Resort -- you can see similar reviews there. I wish I had paid heed to those. The owners have now created this new listing and given themselves good ratings.
The lawns were good enough for the wedding but do not take the hotel if its still being managed by the lady and her son.
Also if you book this place for a wedding you have to get their recommended decorator and no one else. They will mention this only after booking.
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