1. Property: Galaxy Blue Sapphire 1. Entry Gate Before 11:00 PM: Please enter through Gate No. 2, which is open from 8:00 AM to 11:00 PM. After 11:00 PM: Please use Gate No. 4 for entry. 2. Finding the Lift Once inside the property, please look for the Sapphire Studios Lift. The Sapphire Studios lifts are available at: Ground Floor Basement 2 (B2) Basement 3 (B3) 3. Reach the Property Take the Sapphire Studios Lift. Select and proceed to the 19th Floor. Once you reach the 19th floor, please follow the property/signage directions. 4. Check-in Assistance Once you reach the location, please call Support: 9990020899. Support Team will assist you with the complete check-in process and guide you to the property. The hotel team is also available to assist and guide you throughout the check-in process.
2. The primary guest must be at least 18 years of age to be able to check into the hotel. Early Check in or late check out is subject to availability at the hotel.
3. It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Aadhaar Card, Driving License, Voter ID Card, and Passport (Pan is not accepted as valid ID). Without Original copy of valid ID the guest will not be allowed to check-in.
4. Stay of child may be complementary as per properties terms and condition.
5. Breakfast charges may be applicable for the child.
6. Extra mattress may be provided for triple occupancy bookings. Subject to availability for specific property.
7. Pets are not allowed in the hotel premises. This may change subject to property terms and conditions.
8. Should any action by a guest be deemed inappropriate by the hotel, the hotel reserves the right to take action against the guest.
9. Certain destinations may have different policies for specific times during the year.
10. Guests shall be liable for any damage, except normal wear and tear to hotel asset. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.
11. The guest is required to follow the hotel policies for No Smoking/No Alcohol Policies or dress code for pool or party.
12. Hotel reserves the right to cancel the booking in case of unforeseen circumstances.
13. In case of Pay at hotel booking, Hotel may contact customer to verify and reserves the right to cancel in case of no response from customer.