Senses Hotel In Bidhannagar Kolkata

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Classy

Google Ratings

3457 Reviews

Simran Agarwal

Rated 1/5 on 08 Nov 2023

I had a terrible experience while booking the room itself so I am glad that I didn't chose this place for stay. On the day of booking they changed the tariff of the room and I had to constantly ping them to send me pictures of the room so that I can proceed with the booking. In a service industry a person needs to be humble enough to admit their mistakes and be prompt so that you attract more customers. This was the first time when I had to follow up on the room images whereas everywhere people are more efficient. No wonder I should have read all the service related reviews before contacting them then I would not have to even be slightly dispappointed.

Shamiul Hoque

Rated 3/5 on 31 Jul 2023

I recently stayed at the Senses Hotel in Kolkata, and while the hotel's location was excellent, there were some aspects of the service that left me desiring for more. The hotel's prime location in the bustling business district was a major plus point. It was convenient and in close proximity to all the amenities any traveler may need, which made it easy to explore the city. Regarding cleanliness, I have no complaints. The hotel staff worked diligently to maintain a clean and tidy environment, and their support was always helpful and courteous. However, I must admit that the service level fell short of my expectations. It was a bit disappointing that I had to provide multiple reminders to get simple requests fulfilled. For instance, even after several reminders, I didn't receive the three fresh towels that were required for the three people staying in the room. Additionally, not all the amenities that were advertised were available in the room, which was quite frustrating. On a positive note, the in-house kitchen deserves commendation for their culinary skills. The food they served was delicious and a highlight of my stay. I thoroughly enjoyed the dining experience and the diverse menu they offered. With a bit more attention to service, this hotel could become a top choice for travelers visiting Kolkata.

Ashish Anand

I had booked a double bed for 2 days but instead they gave us 2 single bed. On insisting they assured to change the room the very next day but upon enquiry they replied that all the rooms are already booked and they are helpless. Moreover, they denied our entry in the pool at 9:02pm saying that the timing is till 9pm whereas 5-6 people were already in the pool. The next morning when we went they again denied our entry stating that we need to have proper swim suit. However, the most shocking part was that the people who were enjoying the pool late in the evening on the previous day were all in casual shorts and not in swim suit. The hotel doesn't have consistent rule and it all depends on their whims and fancies. At last we asked the people at the reception to connect me to the manager but they gave me false assurance and did nothing. The behavior of the guard at pool was also very rude and wasn't afraid of anyone as per his statement

Ritwik Gupta

Rated 4/5 on 17 Jul 2023

The rooms are good and spacious with a good ambience, The rooms were clean and the bathroom was good. However the cups and water kettle were dirty, so I had to ask the room service team to get it cleaned. The Air Conditioning was not working properly, it was taking a lot of time to cool the room.

Manoshi Saha

Rated 1/5 on 20 Oct 2023

I have stayed here just 2 days ago, I faced horrible experience. I have booked excutive room. And the room was dirty there is a cockroaches, and main thing is that AC did not work properly. We called room service, they checked that. Still same thing. Also we have asking to change the room, and they didn't responce. And they are want 3000 for this room, this room charges should be 1500. And also you can stay on 3k price any other hotel much better than that. So I never suggest anyone to go there.