Hotel Tivoli Lawrence Road In Keshav Puram Delhi

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Classy

Google Ratings

652 Google Reviews

Saransh Dutta

Rated 1/5 on 06 Nov 2023

I had the unfortunate experience of booking the Tivoli Boutique Hotel for my sister's engagement, scheduled for November 4th, 2023. Our interactions with the manager, Ketan Manchanda, were nothing short of a disappointment. It was evident that the promises made during the booking process were not honored. Incident: Roof Collapse During Dinner - An Unforgettable Embarrassment: The most shocking and disgraceful incident of the evening was when the roof of the bartender area literally broke down, causing water to flow all over the area in front of all the guests during dinner. This was an utterly shameful and embarrassing situation that marred the event and left everyone in disbelief. The fact that Ketan Manchanda allowed such a hazardous situation to occur speaks volumes about his incompetence and utter disregard for the safety and satisfaction of the guests. From the very beginning, we had discussed and paid for an elaborate flower decoration for the walls and the roof. However, our expectations were far from met. Ketan Manchanda not only failed to deliver on our agreed-upon decorations but also had the audacity to deny ever agreeing to such a decoration, leaving us dismayed. The staff's negligence was evident as they failed to decorate the entrance and the party hall adequately. There was not even a signboard to display the names of the bride and groom, a fundamental oversight that was entirely Ketan Manchanda's responsibility. The incompetence of the staff extended to the food service. As the bride's brother, I had specific requests for the food menu, which, according to the waiter, was readily available. However, the waitstaff exhibited laziness and a complete lack of professionalism, failing to serve the items I had requested, leaving me, as a guest and a close family member, unsatisfied and frustrated. The delay in starting the music was another disappointing incident. My sister, the bride, was waiting on the stage for the DJ to commence, but the delay extended to a shocking 20 minutes. The DJ's equipment was so outdated that it couldn't even play a single song. To add insult to injury, the DJ's response to my sister's concerns was nothing short of rude, advising her to wait patiently. Beyond these issues, the overall condition of the venue was unhygienic and far from the clean and welcoming environment we expected. The decor was nonexistent, contradicting our prior discussions and agreements. When we attempted to address these problems with Ketan Manchanda, he was conspicuously absent. Despite our repeated attempts to summon him, he was nowhere to be found. His complete absence in times of crisis underscored his lack of professionalism and accountability. I would strongly advise anyone considering this venue to exercise extreme caution and think twice, especially when dealing with Ketan Manchanda. He is not only unprofessional but also a grossly incompetent manager. Our engagement event was a clear testament to his inability to fulfill promises, ensure safety, and provide even a basic level of service. My experience has left me deeply dissatisfied and disillusioned, and I wholeheartedly condemn his actions and disregard for the well-being and happiness of his clients.

Meenakshi Datta

As the mother of the bride, I had looked forward to my daughter's engagement celebration as a day filled with joy and cherished memories. However, the experience we had at Tivoli Boutique Hotel on November 4th, 2023, was far from the heartwarming occasion we had hoped for. The main source of our disappointment was Ketan Manchanda, the manager of the venue. Incident: Roof Collapse During Dinner - A Moment of Utter Humiliation: The most distressing incident of the evening was when the roof of the bartender area unexpectedly collapsed, drenching the area and our guests during dinner. The scene was not only embarrassing but also dangerous. The fact that this occurred reflects a complete lack of concern for the safety and well-being of the guests by Ketan Manchanda and the management. It was a moment of utter humiliation for our family. From the very beginning, we had discussed and paid for an elaborate flower decoration for the walls and the roof. However, Ketan Manchanda failed to fulfill our expectations and then audaciously denied ever agreeing to such a decoration, causing unnecessary stress and disappointment. The lack of proper decorations extended to the entrance and the party hall, with no signboard to display the names of the bride and groom. This oversight was entirely the responsibility of the management and Ketan Manchanda. The incompetence of the staff was evident in their service, particularly regarding the food. As the bride's mother, I had specific requests for the food menu. However, the waitstaff displayed laziness and a lack of professionalism, leaving our guests and family members unsatisfied. The delay in starting the music was another unfortunate incident. My daughter, the bride, eagerly awaited the commencement of the celebration, but the outdated DJ equipment resulted in a frustrating 20-minute delay. The DJ's rudeness in response to my daughter's concerns was disheartening. The overall condition of the venue was disappointing, lacking cleanliness and basic decor as previously discussed. When we sought assistance from Ketan Manchanda regarding these issues, he was conspicuously absent, leaving us feeling unheard and ignored during our moment of need. I would caution anyone considering this venue to approach it with skepticism, especially in their dealings with Ketan Manchanda. Our experience has demonstrated his unprofessionalism and inability to fulfill promises, maintain safety, and provide a satisfactory level of service. As a mother who had dreamed of a beautiful engagement celebration for her daughter, I am deeply disappointed by the actions and attitudes displayed by the management of Tivoli Boutique Hotel on this important day.

Gaurang Sushil

As the groom and the host of my engagement at Tivoli Boutique Hotel on November 4th, 2023, I had high expectations for a memorable and flawless event. Unfortunately, my experience was far from what I had anticipated, and the main reason for this letdown was Ketan Manchanda, the manager of the venue. When I initially discussed and booked the venue, my family and I were excited about the prospect of an exquisite flower decoration adorning the walls and roof. We had paid a substantial amount for this specific service, believing that our vision would be realized. However, to my disbelief, Ketan Manchanda vehemently denied ever agreeing to such an arrangement. This denial left me frustrated and disheartened on a day that should have been filled with joy. The lack of decorations throughout the venue, as well as the absence of a signboard displaying the names of the bride and groom, highlighted the venue's inability to deliver on even the most basic commitments. The inadequacies extended to the staff's service, particularly when it came to the food. As the host, I had provided a specific list of food items that were essential to the celebration. Despite these clear instructions, my family and I were left disappointed as the waitstaff exhibited a shocking lack of professionalism. They failed to serve the requested items, leaving me and my guests unsatisfied and embarrassed. The most distressing moment of the evening was the delay in starting the music. I was eager to kick off the celebrations and had my bride waiting on the stage for the festivities to begin. However, the outdated equipment provided by the venue resulted in a painful 20-minute delay. The DJ's response to my bride's concerns was not only unapologetic but also rude, leaving a sour taste in our mouths on a day that should have been joyful. The overall condition of the venue was disappointing as well, with unclean and unhygienic surroundings. The promised decorations were nowhere to be found. When I attempted to discuss these issues with Ketan Manchanda, he was mysteriously absent and unreachable. This lack of accountability on the part of the manager further added to my frustration and disappointment. As the groom and the host of the event, I had invested time and resources to ensure a memorable engagement celebration. However, the inability of Tivoli Boutique Hotel to uphold their promises and the unprofessionalism displayed by Ketan Manchanda left me deeply disappointed and let down on an occasion that was meant to be a cherished memory. I strongly advise anyone considering this venue to exercise caution, especially when dealing with Ketan Manchanda, as the experience was nothing short of disheartening and frustrating.

Harshit Arora

Rated 4/5 on 02 Dec 2023

Good banquet halls, lavish interior Great room and service All people and staff were very cooperative! Overall good to go

Aditi Arora

Rated 5/5 on 14 May 2023

We had a Birthday Function recently with this property and we are happy with the kind of services they provided. The food was good and tasty but the services of breads is little slow but OK. The staff was polite and helpful. We had a good experience in dealing with Ketan who treated us as his own family member and went beyond to his limit and served us in a very gentle manner. Thank you for making our daughter first birthday a wonderful and memorable. Kind regards

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