Hotel Red Palms In Khar West Mumbai

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3.2

Good

Google Ratings

502 Reviews

4.2

Superb

Bag2Bag Booking Ratings

3.3

Hotel Partner Stay Ratings

Malik Azhar

Rated 5/5 on 13 Apr 2025

staff is so well and good ' hotels room is so clean ' so nice hotel in loni

Prasad Manjrekar

Rated 1/5 on 14 Aug 2024

The hotel is extremely dirty and poorly managed.The hotel seriously needs to evaluate options for improving general cleanliness.Had one of the worst experience in my life....rooms are worst quality. Room was dust central, dust had settled everywhere...

Kamal Gavle

Rated 1/5 on 25 Oct 2024

Very poor hotel No tv, No hot water, No Room Clean,No AC remote, no towel,no sope, Time of west

Shivam Verma

Rated 5/5 on 15 Apr 2025

Experience was good because service is very well and room is to good

Rahul Wagh

Rated 1/5 on 03 Feb 2025

Absolutely Horrific Experience - Worst Hotel and Customer Service Ever I recently booked a stay at Red Palm Residency through Goibibo, and I can confidently say it was the worst hotel experience I've ever had. From the moment I arrived, I was met with deceit, rude behavior, and outright disrespect from the hotel staff. First, despite having a confirmed booking, the hotel claimed that rooms were sold out and asked me to wait for an hour. After patiently waiting for what was supposed to be just a short delay, the hotel owner had the audacity to inform me that they were not honoring my booking because Goibibo’s pricing was "too low." Apparently, they decided they weren’t happy with the rate and conveniently canceled my stay—without any accountability. When I politely asked the reception staff for assistance in resolving the issue, I was met with dismissiveness and blatant rudeness. The receptionist completely ignored my situation, refused to help, and even had the audacity to tell me not to "disturb" him. Imagine being stranded with a confirmed booking and getting treated like an annoyance for simply asking for the room you paid for! To make matters worse, Goibibo had no proper contact support to resolve the situation, and the hotel staff outright refused to offer any refund. They clearly didn't care that they were the ones at fault for lying about availability and then denying my booking after keeping me waiting for hours. The lack of professionalism and empathy was shocking and disgraceful. What makes this experience particularly outrageous is that the hotel staff blatantly violated customer trust. Their approach to hospitality is non-existent—no courtesy, no professionalism, and no accountability. They had absolutely no regard for the inconvenience and stress they caused. I urge everyone to think twice before booking Red Palm Residency. If you value your money, time, and dignity, avoid this hotel like the plague. Their unprofessional behavior and complete disregard for customers make them utterly unworthy of your business. This place doesn’t deserve to operate in the hospitality industry.

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